India AR Delivery Hub Manager

Aristocrat is seeking a dedicated and ambitious India AR Delivery Hub Manager to join our world-class team. This role plays a key part in supporting global AR processing, including cash application, billing support, and credit operations. As part of our mission to bring happiness to life through the power of play, you will have the outstanding opportunity to develop and successfully implement strategies that will build the future of our AR services. If you are passionate about driving operational excellence and continuously improving workflows, this role was crafted for you!

What You'll Do

• Supervise and coordinate India-based AR delivery team members handling cash allocation, billing support, and credit operations.

• Own operational performance, daily prioritization, SLAs, quality, cross-training, and backup coverage across India hub activities.

• Partner with regional and process leads to align service delivery and resolve blocking issues.

• Build standard operating procedures, work intake processes, quality controls, and reporting for centralized AR processing.

• Support the migration of transactional AR work from US/APAC into India while maintaining service continuity.

• Seek ways to improve procedures, automate tasks, expand capacity, and establish consistency.

• Support automation implementation within the India AR Delivery Hub, encompassing standardized workflows, efficiency reporting, and quality checks.

• Collaborate with regional AR leaders to identify repeatable work suitable for AI-enabled automation and centralized processing controls.

What We're Looking For

• 5+ years of experience managing AR (preferred), shared services, BPO, finance operations, or order-to-cash teams.

• Strong knowledge of cash application, billing, credit support, SLAs, and operational controls.

• Proven experience managing multi-region collaborators and offshore/onshore service delivery.

• Outstanding people leadership, process management, and communication skills.

• Comfort using approved AI-enabled tools, workflow automation, dashboards, and standard efficiency applications to improve process accuracy, reporting, and scalability.

¿Por qué Aristocrat?

Aristocrat es una empresa líder a nivel mundial en contenido y tecnología de juegos, y una editorial de referencia en juegos móviles gratuitos. Ofrecemos un alto rendimiento a nuestros clientes B2B y hacemos participes a millones de personas que disfrutan con nuestros juegos de casino y para móviles. Y aunque nos centramos en la diversión, no olvidamos nunca nuestras responsabilidades. Nos esforzamos para ser referentes en juego responsable y elevar los estándares en gobernanza corporativa, bienestar de los empleados y sostenibilidad. Somos una empresa diversa, unida por valores comunes y una misión inspiradora: llenar de alegría la vida gracias al poder del juego.

Nuestro compromiso es crear un entorno en el que se valoren las diferencias individuales y donde todos los empleados tengan la oportunidad de desarrollar su potencial. Damos la bienvenida y animamos a presentar su candidatura a personas de todas las edades, géneros, razas, etnias, orígenes culturales, condición de discapacidad o que se identifiquen como parte del colectivo LGBTQ+. EEO H/M/D/V

• Empresa líder mundial en entretenimiento de juegos

• Atractivo paquete de beneficios

• Oportunidades de carrera a nivel internacional

Nuestros valores

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Disponibilidad para viajar

Ninguna

Información adicional

En este momento, no podemos tramitar visados de trabajo para este puesto. Los candidatos deben tener permiso para trabajar a tiempo completo en el país donde se ofrece la vacante, sin necesidad de visado ahora ni en el futuro.